FAQ
This section contains answers to the most common questions about working with Kinescope. If you can’t find an answer to your question, contact the support chat within the Kinescope interface.
Who this article is for
- New users — need to quickly find answers to common questions
- System administrators — need information about platform technical details
- All users — need answers to typical questions about working with Kinescope
How do I contact technical support?
You can reach technical support in two ways:
- Through the side panel in the Kinescope interface (“Support chat”).
- Via the support chat on the Kinescope website .
How do I contact technical support if I can’t log in to the Kinescope dashboard?
If you can’t log in to your account and open the Kinescope dashboard, write to the support chat on the Kinescope website .
If the dashboard opened but you can’t interact with the interface:
- Write to the support chat on the Kinescope website . with a description of the problem.
- Or send an email to hello@kinescope.com , describing what isn’t working.
How quickly does technical support respond?
Technical support works 24/7. Response time depends on the complexity of the request. Even if a response isn’t immediate, support will stay in touch with you and won’t miss your request.
How many times can I contact technical support?
You can contact technical support an unlimited number of times.
Do you help resolve problems with third-party software?
If you have a problem with third-party software, we recommend:
- Contacting the technical support of that software’s developer.
- Checking with the developer or their partners about the terms of support, as they may be governed by contracts.
What’s next?
If you didn’t find an answer to your question:
- Contact technical support — reach support via chat or bot
- Getting started — main guides for new users
- Troubleshooting and support — tools for resolving issues
Still have questions? Write to the support chat within the Kinescope interface — our specialists will help!